Join The Team

Come join the team at Site Ware Direct! Enjoy a competitive salary and a fun work environment that values work-life balance.

As a family-owned business, we prioritise unity. Employee uniforms are provided, and we offer training and up-skilling opportunities.

Work closely with experienced senior staff, gain knowledge, and enjoy staff discounts.

We actively participate in community programs and support charities like Starlight Childrens Foundation.

Regular team breakfasts (cooked by management!), promote camaraderie and provide a great start to the day. Benefit from flexible working arrangements and explore career paths with development opportunities.

Experience a fulfilling career with great benefits, a fun atmosphere, and a commitment to work-life balance.

Apply now and join our supportive team at Site Ware Direct.

WHY WORK WITH US?

COMPETITIVE
SALARY

STAFF UNIFORM PROVIDED

FOCUS ON WORK-LIFE BALANCE

TRAINING & UPSKILLING PROVIDED

STAFF
DISCOUNTS

SUPPORTIVE & FUN WORK ENVIROMENT

CURRENT OPPURTUNITIES

Want to join the team at Site Ware Direct? Please click the link below to view our current opportunities, or alternatively register your interest for future positions within our team.

Customer Service Representative

Key Role Responsibilities

This is a busy and varied role that would suit a self-motivated and customer service guru. You will be required to take ownership for providing friendly “front of house” customer service excellence to assist in maintaining our goal of 100% happy customers. Specifically, your duties will include:

Managing and responding to customer enquiries
Processing phone and online sales orders accurately, attention to detail is a must have skill for this role
Managing our customer database
Providing remote support to customers
Resolve customer complaints, issues or concerns while maintaining a high level of professionalism at all times with a level of satisfaction
Providing information about our products and services, addressing any questions or concerns
Ensure all interactions are logged in our system to ensure communication is up to date at all times
Collaborate with other departments to resolve complex issues
Maintain a strong knowledge of our products and services to offer expert advise to customers
Strive to meet or exceed performance and service targets

The successful candidate will have the following:

Excellent customer service skills and attention to detail is a must in this role
To be able to juggle numerous issues at one time
A warm and professional manner
Effective communication skills, both verbal and written
Excellent/advanced computing skills, including MS Office suite.
Previous experience with Netsuite is preferred

BENEFITS

Reliable and consistent work hours
Free Parking provided
Work culture is team orientated and people first
Above award rates

We’re looking for someone who can hit the ground running, so if you enjoy a challenge and passionate about customer service, please forward your CV and cover letter advising us as to why you are the best person for the role.

Junior Assistant

BENEFITS:

Reliable and consistent work hours – with flexibility for commitments
Work culture is team orientated supportive and people first
Above award rates offered

TASKS & RESPONSIBILITIES:

All general warehouse duties, including picking and packing goods and dispatching items to customers
Unpacking items for the embroidery department and packing up all completed orders ready for dispatch
Support the Embroidery team in ensuring all production schedules are met
Assisting with the cleanliness and safety of the warehouse
General assistance to both departments as needs arise on a daily basis, e.g.: tidying of premises daily, rubbish removal, organising orders for the team

We are looking for someone who loves to be organised and has exceptional attention to detail, as well as being ready to jump in and assist our teams as needed. No day is ever the same!

For this role we do not require any prior experience as training will be provided on the job. It’s a great opportunity to start out, build your skills and potentially work your way to other roles within the company.

Remuneration – Hourly rate to be determined based on applicants skill level and age.

STAFF TESTIMONIALS

"As an employee at Site Ware Direct I am not only part of a great team, but also a family. I started here fresh out of high school as a graduate, nervous to be entering the work force. All my nerves and fears about finishing school were swept away after my first day, as I felt comfortable in the safe working environment at SWD.

I feel valued as a team member as my questions and ideas are always encouraged. I have been shown nothing but support, respect, encouragement and guidance from all team members. SWD is always looking to grow and improve, bringing their employees along for the journey. Since starting here I have grown as a person and have learnt so many life skills that will help me through my personal life experiences."

"I only began my Site Ware Direct journey a few months ago, however the feeling of comradeship and support from all staff, and in particular the management team, took me by surprise. I have never felt such a perfect balance of a challenging job that gets me excited every day to come to work, and at the same time a feeling of being a part of a wonder team, that supports and cares for each other. I am truly happy to become a member of the SWD family ,and I am excited to be a part of such a wonderful company as we grow together!"

"I started at Site Ware Direct in April 2022 with no experience in embroidery or knowledge of this industry, but the friendly team was able to train me to now have unique skills and vast knowledge. The management took the care and attention to get to know me and my strengths, allowing me to come to work comfortable and confident in my work.

I enjoy coming to work everyday knowing I will always be supported by my coworkers and management"

"I have been at Site Ware Direct now for 14 years, and can say that a great part of working here is that the management are people with integrity, and treat all employees with respect. From the very first day, I felt comfortable working here - they have created an environment where everybody cares for each other like a family."

"I have been part of the Site Ware Direct family for over a year now. I have found my time here to be a rewarding challenge, while being trained in a new field of work for me. As SWD grows, the opportunities for the employees grows too. I have been given the flexibility to balance my family responsibilities with my work commitments. The encouragement and support provided by Jerry and the team is phenomenal.

We are like a family that looks out for each other with genuine care. SWD wants its employees to contribute ideas, and values the contribution we make to ensure we can deliver our customers, the best experience in the industry. Overall the work environment that SWD has created, makes it a pleasure to come to work."

Join The Team