Privacy Policy
Site Ware Direct respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using our website or engaging with our products and services, you agree to the collection and use of your information as outlined in this policy.
What Information We Collect
We may collect personal information such as your name, business name, email address, phone number, billing and delivery addresses, payment details and order history. We also collect any information you choose to provide when contacting us by phone, email or through our website.
In addition, we may collect non personal information including browser type, device information and website usage data through cookies and analytics tools.
How We Collect Information
We collect personal information directly from you when you place an order, request a quote, create an account, subscribe to updates or contact us with an enquiry. We also collect information when you interact with our website, including through online forms and cookies.
How We Use Your Information
Your information is used to process and fulfil orders, provide quotes, deliver customer support and communicate with you about your enquiries. We may also use your information to improve our products, services and website experience, and to meet our legal and regulatory obligations.
We do not sell your personal information to third parties.
Disclosure of Information
Where necessary, we may share your information with trusted third parties such as payment processors, freight and delivery providers, IT service providers, professional advisers and government or regulatory authorities where required by law. These parties are required to handle your information securely and only for the purpose it was provided.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes maintaining secure systems, limiting access to authorised personnel and implementing appropriate data handling procedures.
Access and Correction
You may request access to the personal information we hold about you. If you believe your information is incorrect, incomplete or outdated, you may request that we update or correct it.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer, although this may affect website functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
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DATE LAST REVIEWED February 2026